Job Title: Service Manager
Location: Nottingham, Nottinghamshire
Salary: Competitive
Job type: Full Time, Permanent
We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.
We have an exciting opportunity in one of our newest purpose-built eye health clinic and surgical centre in Nottingham, due to open in July 2023. We are looking for a Service Manager to join the team and help us continue to deliver outstanding clinical care for our patients.
We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.
The Role:
The Service Manager is an essential role within the service leadership team, reporting to the Operational Director. The Service Manager is responsible for the day-to-day management and operational delivery of high-quality ophthalmology services within their location(s).
With core responsibility for delivering an excellent service, including the maintenance of high clinical and quality standards, setting and achieving utilisation and growth targets, the Service Manager will be expected to ensure continual improvement of performance. The Service Manager is expected to lead service improvement and development initiatives. This will include liaising with clients, patients, relevant third parties and other stakeholders to raise the profile of Newmedica and to identify new service opportunities.
The Service Manager will lead, develop and motivate the team, including employed staff, locums and contractors, to deliver outstanding results. A key role will be the monitoring, review and compilation of service information to manage and monitor contract performance.
You will promote a culture of trust, positive relationships, teamwork, open communication, disseminate information to ensure partnership working and collaboration between the Newmedica clinical team, patients, clients and all stakeholders.
About you:
Skills and Experience:
- A degree in a business or operations management or equivalent experience with demonstrable experience of successful service delivery. You’ll be well versed in team leadership and team management skills and will be used to leading a team in a customer focussed environment.
- You’ll have experience of working to Clinical Governance and HR policies, including Health and Safety and Equality and Diversity and will ideally have service management experience within a healthcare environment.
- We’re looking for someone with excellent verbal and written communication skills and great presentation skills.
- You’ll be used to using all Microsoft Office products, including Excel with the ability to pick up company specific skills quickly
- You’ll have excellent problem solving skills as well as robust planning and organising ways of working. You’ll be used to working in an environment where change happens and you will have experience of project management and implementing service improvement strategies and developing best practice service delivery models.
- You’ll be able to demonstrate understanding of NHS structure and systems and of the Care Quality Commission and other regulatory bodies as well as the local healthcare economy.
Skills & Personal Attributes:
- Has a professional and positive attitude
- Is calm under pressure and can use initiative
- Ability to apply good judgement and to know when to escalate
- Self-motivated with an ability to motivate and mentor others
- A passion for shared learning, development and continuous improvement
- Excellent interpersonal and customer relationship skills with the ability to relate effectively with a diverse range of staff, patients and clients.
Benefits:
- A competitive salary
- 25 days annual leave plus bank holidays
- A company pension scheme
- 40 hours per week, worked over 5 days, Monday – Sunday
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme
- An environment where you’re learning and development is supported through a range of various learning tools and courses
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
Please click on the APPLY button to send your CV for this role.
Candidates with the experience or relevant job titles of; Operations Manager, Service Delivery Manager, Operations Engineer, Servicing Manager, Technical Manager, Team Leader, Service Team Leader may also be considered for this role.
