Job Title: Service Manager
Location: Andover
Salary: £40,000 – £45,000 per annum + Car Allowance
Job Type: Permanent, Full time (Monday to Friday / 8am-5pm)
Liftec is a successful privately owned independent lift company providing maintenance and modernisation solutions to a variety of customers. We are currently looking for a Service Manager to join our busy team.
About the role:
Liftec is looking for a Service Manager to be based at our Andover branch who will supervise all areas of servicing and testing of passenger, goods and service lifts. You will report to the Southern Area Operations Director, and work alongside the Key Accounts Manager to successfully run the Liftec Southern Branch service and maintenance portfolio.
You will be responsible for all areas ensuring high standards responding and resolving breakdowns & testing of passenger, goods and service, whilst ensuring the Branch and executes repairs and call outs in a cost-effective manner.
With your team, you will work towards annual and monthly targets on KPI’s covering time bound responses resolving breakdowns, reduction of breakdowns & call outs, return visits, staff absences and performance. You will be expected to control Branch overheads and work within budgets and manage customer accounts with a team of engineers and sub-contractors to enable fulfilment of customer contracts and orders.
You will ensure a high level of customer care is delivered and attend client meetings managing customer expectations, enquiries and complaints. In addition, you will take an innovative approach to improve on current processes and implement new systems to provide a high level of support and growth of the branch
Essential requirements:
- Located no more than an hour’s commute from Andover
- Lift Industry qualified to the equivalent of NVQ3 or higher
- Having previously worked in a similar role with a high level of experience in the lift industry and a good technical knowledge of lifts
- Previous experience of working with the Lift Data platform will be an advantage
- Good communication skills and the ability to work with a variety of people and use own initiative with excellent problem solving attributes
- Flexible and adaptable approach towards work
Benefits:
- 40 hour week (Mon-Fri, 8am – 5pm)
- 25 days paid annual leave
- Company car allowance
- Company Pension
- Annual Performance bonus
- Death in Service Benefit
Please be aware; due to the immediate start of this role, the company will not be providing any relocation packages or sponsorship for this role. Therefore you must already possess the right to live and work in the UK.
Please click the APPLY button to send your CV and Cover Letter for this role.
Liftec Lifts Ltd’s long-term aim is that the composition of our workforce should reflect that of the community. Where necessary, special steps, as permitted by the relevant Acts of Parliament, will be taken to help disadvantaged and/or underrepresented groups to compete for jobs on a genuine basis of equality.
Candidates with experience of; Senior Lift Engineer, Operations Manager, Service Delivery Manager, Operations Engineer, Lift Repair, Servicing Manager will also be considered for this role.
