Job Title: Sheltered Housing Scheme Manager
Location: Prestwich
Salary: £24,633 per year
Job type: Full Time, Permanent.
Closing date: 3rd January 2024.
Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions.
The Role:
We are currently looking for an experience, enthusiastic development manager (Scheme Manager) with good interpersonal skills for one of our Independent Living schemes based in Prestwich.
The role will manage all aspects of housing including allocations, lettings, reporting repairs and delivery of individual support planning. You will conduct face to face visits in residents’ homes, to improve the health and wellbeing of our residents and applicants with an aim for older people to be resilient and lead happy and healthy lives supporting them to be the best possible version of themselves. This could include work on conditions of tenancy, anti-social behaviour, debt or benefit advice signposting, or activity organising and encouragement as a few examples.
Activities and Responsibilities:
- Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues.
- Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it.
- To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided.
- To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their tenancy.
- Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts.
- Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be required.
- Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities.
- Maximising income from rent and service charge collection and void turnaround following company processes and procedures.
- Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on.
- Proactively participate in staff engagement activities e.g. roadshows, staff conferences, café consultations/people engagement, group sessions and development managers’ events.
- To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport.
- To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit.
- Facilitate and report day to day repairs within the Developments.
- Undertake robust routine testing of all door entry systems and fire alarms.
- To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments.
- To maintain accurate resident and property records using the Civica CX Housing Management System.
- To actively carry out support plans and support reviews with residents in line with Alpha Living’s internal procedures.
- Covering for other Development Managers when colleagues are away.
- Sitting with residents whilst waiting for emergency service.
In return you will be offered a competitive salary, 25 days annual leave, Sick pay, BUPA and life insurance.
Extra Info:
No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above.
If you like the sound of this role, we would love to hear from you.
An Enhanced Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Please click on the APPLY button to send your CV for this role.
Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered.
