Job Title: Software Support Technician – Sage
Location: Hull
Salary: £20,000 – £27,000 per annum, depending on experience
Job type: Full-time, Permanent (Monday – Friday)
We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based
in Hull. Due to expansion, we are looking for a Sage software support engineer to join our
growing Sage Team, providing support and guidance for our client base.
The applicant must have experience working in a similar role at a vendor (Sage) or a Sage
business partner in the past 24 months.
The successful candidate will be involved in the day-to-day support of our client base on a
1st/2nd line level, responding to incoming telephone queries and emails and providing a
credible solution.
As is the nature of this role you may be required to be flexible at times as you may be asked
to work outside normal office hours to meet the needs of customers.
The successful candidate does not need to be permanently based in Hull as this role can be
carried out either remotely, office based or a mixture of the two. As you may be required to
attend the office on occasion it would be best (but not essential) if you were based within
driving distance.
New and Re-accreditation training/certification will be given to the successful candidate
Job Duties:
- Provide user support to customer base on Sage/Other software applications (Sage 200, Sage CRM, Sage 50 and Cim) on a 1st/2nd line level.
- Monitor and action our ticketing system to ensure all tickets are dealt with in line with our SLAs
- Take incoming support calls from clients
- Provide our customers with a credible solution in a timely fashion
- Manage a wide and diverse variety of tickets which you will be responsible for
Key Requirements:
- Right to work in the UK
- Driving Licence (Preferrable)
- Knowledge/experience of accounting
- Knowledge/experience of Sage systems (Sage accreditations would be advantageous)
- Experience working in a Sage software support environment
- Comfortable with computers and IT, including all Microsoft office software
- Eager to learn with a ‘can do’ attitude
- Possess good organisational, time management and problem-solving skills
- Ability to keep on top of and manage a large and diverse workload
- Exceptional customer service skills
- Exceptional communication
Benefits:
- Enhanced Pension Scheme
- 22 days annual leave (plus bank holidays and continuous service reward)
- Develop relevant accreditation, knowledge, and skills
- Company commission scheme
- Training rewards
Please click the APPLY button to send your CV and covering letter for this role.
Candidates with the relevant experience and job titles of; Sage Support Technician, Software Support, Application Deployment, IT Analyst, IT Support Technician, Sage Support Technician, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager, 1st Line Helpdesk Engineer, 2nd Line Support Engineer, Virtual Desktop, IT Support Technician, Desktop Support, 1st Line Support Engineer, 1st Line Support may be suitable for this role.
