Job Title: Systems Engineer (SIP Systems)
Location: Ealing Studios, London, UK – Remote
Salary: £62,000 – £67,500 per annum
Job Type: Full Time, Permanent (37.5 hours per week)
Working Hours: 09:00 to 17:30 Monday to Friday
Syntec have been providing secure payment solutions and services to contact centres for over 20 years, and quite simply it’s in our DNA. We are experts in our field, and we combine decades of experience with passion, commitment, and innovation to delivering first class solutions and services to our customers. We are a PCI DSS level 1 service provider, providing customers such as Hiscox, Miele, AIB, Avon, and many many more with our unique, secure, and cost-effective payment solutions.
We are part of Eckoh Plc. An exciting, fast-growing technology company who provide large enterprises with Customer Engagement solutions that enable them to engage effectively with their customers, whilst keeping their personal and payment data secure at all times, and our clients include some of the largest and best-known brands across the world.
Today, our aim is simple: To help our clients make every engagement experience secure as well as satisfying for their customers. We are looking for a Systems Engineer (SIP) an enthusiastic individual who will be part of a team who provide technically skilled resources to deploy, maintain and monitor the performance of the business-critical systems provided by Syntec located in AWS and physical data centres across the globe.
Key Tasks:
- Respond to tickets and communicate progress to key stakeholders
- Provide out of hours support
- Support end users by handling escalations from the customer services team
- Monitor capacity of the technical staff and communicate availability of resources to key stakeholders (CTO, COO, PM and Sales Director)
- Develop and implement operational policies/procedures
- Develop consistent practices related to team/staff development and performance management; documenting best practices to be followed by the team to ensure team development
- Identify change in the delivery of any project and ensure appropriate documentation is completed before any deviation from agreed scope
- Maintain library of current system configuration and asset builds
- Manage supplier relationships and procurement process for project delivery
- Manage risk and issues arising from project delivery and infrastructure architecture and develop plans to eliminate or mitigate against those risks
- Assist in the development of new product features in conjunction with the CTO and Development Team
- Provide feedback on technical design and product roadmaps as part of pre-sales support
- Ensure adherence with standard business practises for governance of the release of new systems or functionality including that they are deployed in accordance with PCI-DSS and related security requirements, tested, proactively monitored, and documented properly
- Support internal clients from the development department and elsewhere in the business as required.
Responsibilities:
- BAU Changes and management of Syntec SIP products.
- Escalation of SIP issues from other sources
- Participation in the On-call triage rota
- On-call escalation for issues
- Management of Physical, Virtual and AWS systems resources
- Engineering new platforms as directed by the IT Operation Manager
- Assisting builds for new Syntec customers
- Learning new technologies as required by the job
Technical Skills and Desirables:
10 Years of demonstrable experience in:
- Systems administration focusing on but not restricted to SIP products
- System Engineering from inception to production
- 3rd/4th line escalation experience.
- Linux expertise (Any Debian or Redhat distro)
Desired Skills and Experience:
- Managed hosting or telecoms provider background
- AWS management and manipulation of hosts
- TDM equipment management
- Team workflow management
Our Culture
Together we are a friendly bunch with a lot of knowledge and exciting plans. We’re serious about what we do, but we certainly have a sense of humour. We are brimming with friendly, energetic, and creative individuals, who are proud to be a part of our unique success story.
We work in an award-winning, dynamic and stimulating environment where you will find yourself part of a team who are supportive, collaborative and passionate about what they do, with excellent opportunities for career growth and success. Our cross-departmental teams work on exciting business critical projects, releasing new and innovative solutions to a wide range of clients and sectors.
With over 200 colleagues spread across the globe, we’re a friendly and welcoming team with a lot of knowledge, expertise and exciting plans.
So, if you are passionate about helping customers provide exceptional service and are a great team player, then you should consider working here.
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience or relevant job titles of; Systems Engineer, Linux Systems Engineer, Infrastructure Engineer, SIP, AWS Systems Engineer, IT Infrastructure Systems Engineer, Technical Developer, Cloud Infrastructure Engineer, Systems Developer, Software will also be considered for this role.
