Job Title: Inbound Contact Centre Team Manager
Location: Based in Havant, Hampshire
Salary: £25k per annum
Job type: Full-time, Permanent
The Verity Centre are looking for a driven Contact Centre Team Manager, to join a growing Boutique BPO (outsourcer)
If the answer is YES, the team at The Verity Centre would like to hear from you.
If you are looking for a new challenge and wish to join a company whose philosophy is to nurture, inspire, expand the knowledge, develop and grow their people, then come and speak to us.
We are now looking to recruit a Inbound Team Manager to join our team in Havant, which is located on the South Coast in Havant not far from Portsmouth, our offices are just a 7-minute walk from the train station. Contact us today to discover how we can support you.
Role Summary
Your main responsibility will be to deliver and manage the best Customer Experience and exceed clients SLA’s through education/training, coaching, management and inspirational leadership.
What will I be responsible for?
- Overachieves clients SLA’s by communicating clear job expectations, planning, monitoring, motivating coaching, and performance development and management.
- Drives the team momentum, passion and enthusiasm about our clients’ products to support achieving the client’s goals.
- Developing, coordinating, and championing systems, policies, procedures, and productivity standards.
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
- Establishes strategic goals by gathering relevant business, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
- Maintains quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems; identifying trends; recommending system improvements.
We are looking for individuals that are:
- Contact Centre – Proven management experience
- Communication – Articulate communicator, clear, precise, and emphatic.
- Leadership skills – Develops and inspires their team through empowerment while retaining ownership.
- Interpersonal skills – To be able to communicate well with all TVC teams.
- Problem Solving – Can identify solutions to problems whilst considering financial and business constraints. Identifies areas of risk and follows appropriate company procedure.
- Approachability – To be approachable to all members of staff.
- Supporting Team Members – Builds supportive working relationships within and across teams, contributing willingly and frequently to achieve team objectives.
- Personal excellence – Demonstrates high standards of personal excellence by continually seeking ways to improve performance and setting & working to achieve goals.
- Accountability – Maintains a high level of drive and accountability.
- Adaptability – Ability to adapt quickly to new tasks and challenges.
- Confidence & Motivation – Self Motivated, takes a positive approach and encourages others to do the same. Demonstrates personal resilience and emotional maturity to overcome setbacks and challenges.
- Technical – Having the necessary level of skill with PC’s and related programmes. Confident in using a variety of systems.
Benefits – We offer:
- Salary: £25,000
- Additional pay: Bonus Scheme,
- Other benefits include holiday pay, pension, coffee, and tea.
- Initial in-depth product and skills training and ongoing coaching and support
- Opportunities to develop and progress your career in a growing company.
- Beautiful open plan offices in Havant town centre near the river, pubs and green (serviced by Southwest Trains & many busses)
If you think the role sounds right for you, start by e-mailing us your CV and a covering letter using the online form.
- We will endeavour to get back to you as soon as possible and we look forward to hearing from you.
- The Verity Centre is proud to be an Equal Opportunity Employer.
- Expected start date: ASAP
- Job Types: Full-time, Permanent
