Job Title: IT Support Analyst
Location: Newhaven
Salary: Up to £28,000 per year
Job type: Permanent, Full Time
Brightwell Dispensers Group is a global designer and leading manufacturer of innovative soap, paper and chemical dispensers, dilution equipment and dosing systems. Based in the UK, we export to 85 countries worldwide, supported by a network of exclusive distributors. Our product ranges cover all hygiene environments such as away-from-home washrooms, healthcare and leisure facilities, on-premise and industrial laundries and professional kitchens.
The role:
Brightwell are looking for an enthusiastic and ambitious individual who can provide technical support for 150 internal staff members of the Brightwell Group of businesses as part of a small high functioning internal IT team. These users will be based in East Sussex, and you will be expected to remotely support users in Germany, France, Spain and USA.
The Candidate:
You will be multi-skilled, technically minded and be able to work within a small team to assist in resolving all technical challenges the business presents. As the IT industry is constantly evolving, you be able to demonstrate a desire to learn and grow in experience as we progress through a period of digital transformation.
Key Responsibilities and Accountabilities:
- User account management
- Lifecycle management of IT hardware, including printers, laptops, PC’s and mobile devices.
- Efficiently managing a queue of IT support requests and delivering a high quality of work.
- Regular system maintenance checks.
- Support users at different sites in Sussex and remotely support our German, French, Spanish and US.
- Managing change requests
- Process documentation
- Using IT asset management systems to keep desktops and laptops up to date.
- Assisting with key departmental projects.
You will be able to demonstrate:
- An IT qualification.
- At least 2 years’ experience of working within an IT Support role, ideally with some manufacturing software support.
- A current driving licence to allow you to travel between our sites.
- Excellent analytical and problem-solving skills.
- Excellent customer service skills.
- The ability to work under pressure and prioritise tasks effectively.
- A keen interest in technology.
Certified training in the safe use and operation of materials handling equipment
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Candidates with the relevant experience or job titles of: IT Support Officer, IT Support, IT Officer, IT, IT Technical Support, IT Administrator, IT Support Engineer also be considered for this role.
