Job Title: Technical Support Analyst
Location: Kilmarnock / Ayrshire
Salary: up to £25,000 per annum DOE
Job Type: Permanent/Full Time – 37.5 hours per week, covering shifts between 8:30am and 6pm
The Company:
Microtech Group is an award-winning full service, commercial IT support, Telecommunications, Telehealth and Digital marketing company. We have been providing end to end IT services to public, private and third sector organisations for over 30 years.
The Head Office is located in Kilmarnock, Ayrshire which is easily accessible via fantastic public transport links to Greater Glasgow and surrounding areas.
The Role:
We are looking to recruit a Technical Support Analyst to join our 2nd line Technical Support team. You will possess good technical knowledge of installing and supporting varied types of IT hardware and software. You will also be experienced in providing excellent customer service and incident resolution.
Key Responsibilities:
- Providing remote customer focused 2nd and 3rd line IT support.
- Resolving customer issues within predefined service level agreements.
- Provide support to field-based engineers.
- Liaising with third party suppliers.
- Mentor 1st line analysts to improve their skillsets.
Required Skills:
- Strong understanding of general IT Support including using various methods of remote support.
- Good technical and analytical skills.
- Experience with Microsoft server products, Remote desktop services, Office 365, Azure.
- Dealing with third party software.
- Must have good networking experience – preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologies.
- Verifiable experience providing desktop support to end users.
- Solid experience in problem analysis and resolution of software problems.
- Proven ability to function in a self-directed environment.
- Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required.
- Innovative thinker who is positive, proactive and readily embraces change.
- Ability to handle clients professionally at all levels.
- Strong written and verbal communication skills.
- Must be able to provide root cause analysis.
Successful candidate will require a Disclosure Scotland Check Qualifications.
Experience:
HND or above in IT related subject or equivalent and hold current and relevant IT Certification is preferred 3 + years’ experience is essential with an understanding of Microsoft based network environments. Experience working for a Manged Service Provider is preferable but not essential. Experience providing 2nd and 3rd Line IT Support to SMEs, Public Sector and Enterprise environments is essential.
In return you will receive:
Competitive Salary, Employee Ownership Annual Bonus (Tax Free), Pension scheme, 35 days annual leave, Cycle to work scheme, On-site parking, Career progression opportunities, Free drinks making facilities, a fun working environment with regular team building or charity events.
Please click the APPLY button to send your CV for this role.
Candidates with experience or relevant job titles of; IT Analyst, IT Technician, 3rd Line IT Service Desk Technician, IT Support Engineer, Technical Support, IT Support, Helpdesk Support, Fault Desk, 2nd line Support Engineer, IT Systems Engineer, IT Systems Support, 2nd Line Support Engineer will also be considered for this role.
