Job Title: Technical Support Engineer
Location: Home Based
Salary: £25,000 – £30,000 per annum
Job type: Full time, Permanent
The Company has an exciting opportunity for Technical Support Engineer to join an industry leading sports betting and gaming technology provider.
Due to exponential growth, they’re now looking for a talented, personable and driven individual who’s keen to learn and progress within the company.
The Role:
The Technical Support Engineers are responsible for application support and incident management for all of the company’s services. Also the team are responsible for internal helpdesk duties ensuring the development, trading and customer support teams are able to provide an excellent service to all partners.
This is an exciting opportunity to join a rapidly growing gaming platform development company, with great potential for self-development and promotion for the right candidate.
Key Responsibilities:
- End-to-end responsibility for the administration, support, and maintenance of all desktop/server infrastructure and users applications.
- Troubleshoot, Replicate and Escalate partner issues using SalesForce helpdesk system.
- Monitor system performance and status using Nagios and other tools taking early actions when required to ensure maximum uptime for all services.
- Knowledge of Bash scripting used for automating tasks etc.
- Maintain and manage SQL databases running on Linux operating systems.
- Provide end user support for all Windows OS’s, CentOS, Ubuntu, Mac and Google Apps.
- Efficiently deal with incidents following company processes for escalation, resolution and notification.
- Manage servers in a Nutanix based Private Cloud environment, Google Cloud and AWS platforms.
- Manage and configure NGINX based web servers.
Key Requirements:
The right individual must be prepared to work varied shift patterns providing 24/7 coverage 7 days a week. Some weekend working and Bank Holiday cover is required and participation in an out of hours on call rota is expected.
Extra marks if you have experience in:
- Jenkins
- Ansible
- GIT
This vacancy provides a great opportunity for a recent graduate or somebody with industry experience to work in a high paced technological environment.
The role is a remote one, so you will be required to work from home the majority of the time; however office cover in London is required as per the support team rota.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; IT Graduate, IT Services, IT Desk Support, IT 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Customer Support Specialist, IT Support Engineer, IT Desktop Support, 2nd Line Support, Support Technician, Network Engineer, Network Project Engineer, IT Network Engineer may also be considered for this role.
