Job Title: Technical Support Team Lead
Location: Dalston, London
Salary: £25,000 – £30,000 per annum
Job Type: Full time, Permanent
Assistive Solutions specialises in supporting individuals eligible for Disabled Students’ Allowances within higher education.
We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.
Assistive Solutions are a Disability Confident Employer.
About the role:
We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team.
Key Aspects of the role:
- Customer Technical Support Management
- Repairs Procedure Management
- Insurance Procedure Management
- Metrics Review
- Team Management
- Systems and Network Administration
- SOPs Review
About you:
The successful candidate will be the following:
- A Natural leader
- Customer centric and a have great level of customer service
- Team player – Able to work with and support other team members
- Well organised / Have good organisation and administrative skills
- Able to take initiative
- A Good communicator
Benefits:
- 20 days leave plus bank holidays
- Office closure between Christmas and new year (not included in leave allocation)
- Equipment purchase at cost price
Please click the APPLY button to submit your CV.
Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
