Job Title: Waiter / Waitress
Location: Kelso
Salary: £10.90 per hour
Job type: Full Time – Permanent, 40 hours per week. Applicants looking for Part-Time work will also be considered.
SCHLOSS Roxburghe is an exceptional country house estate which includes 53 bedrooms and suites with a Championship Golf Course and a range of outdoor activities, nestled in the beautiful Scottish Borders but little more than an hour’s drive from both Edinburgh and Newcastle. With a new luxury Spa, Charlie’s Restaurant and self-catering cottages this is a fantastic opportunity to be a part of the team, shape your own career and get involved with making new history in the Borders.
We believe that what makes a place special, is its people. A place where it is fun to work, where you are encouraged to be your best self in a positive and inclusive culture. A place that wants you for who you are, and where you can make a difference while growing personally and professionally. Be part of our journey!
Applicants that are applying from outside the UK need not apply as we cannot support Visa’s at this time, so these applications will not be considered. We are looking for local candidates only.
The Role:
The purpose of this role is to deliver an exceptional, and consistent food and beverage guest service experience across our several Food & Beverage outlets.
Key Responsibilities:
- Provide an excellent food and beverage service and experience for our guests across the hotel’s food and beverage outlets
- Deliver a memorable service experience to the highest standards with a warm and personal touch
- You will engage and interact with our guests creating magical and memorable moments during their time at SCHLOSS Roxburghe
- Ensure that your guests orders are taken and executed in a timely manner
- Take ownership of any F&B guest request which comes your way seeing it through until completion
- You will assist in ensuring that all tables are set and ready for welcoming guests at all times
- Have good knowledge of the different menus and options available to our guests
- Assist guests regarding menu choices in an informative and enthusiastic way
- Boost revenue through upselling and cross-selling across different hotel departments
- Follow all safety standards and policies when handling food and beverage
Your Knowledge & Capabilities:
- Ability to work well under pressure in a fast paced and changing environment
- You are empathetic with excellent communication skills
- You have a passion for the food and drink industry and delivering excellent guest service
- Ability to remain calm and courteous at all times
- Able to work collaboratively as part of a team
- Flexibility to work in rotating shifts including evenings and weekends
Proven Experience/Qualifications:
- Previous experience within the hospitality industry preferred
Main Benefits:
- 30 days paid holiday after 1 year of service
- 50% discount on food & beverage for Employee and up to 4 guests
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Quarterly recognition programme
- Employee and Family rates and discounts in Hyatt hotel upon availability
- Employee discounts at our 12.18 Hotel Collection
- Access to exclusive perks, offers, and discounts on our colleague platform
- LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most
- Access to wellbeing articles, podcasts, tools and resources
Please click on the APPLY button to send your CV for this role.
Candidates with experience or relevant job titles of; Hotel Waiter, Hotel Waitress, Food Services Assistant, Catering Assistant, Serving Assistant, Kitchen Assistant, Garçon, Front of House Staff, Front of House Assistant, Food Assistant, Service Assistant, Server, Waiter, Waitress, Host, Hostess will also be considered for this role.
